Privacy Policy
This Privacy Statement explains in general terms how Southeast Asian Airlines (SEAIR) protects the privacy of your personal information. It will apply to any personal information you provide to us in the course of your dealings with us. This Privacy Statement will also apply to any information about you that is provided to us by someone else such as a travel agent.
What information do we collect?
The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. For example, we may collect details such as your name, address, birthdates, flight and other travel details, credit/debit card number and expiry date, billing address, telephone numbers, email addresses, issues relevant to your travel arrangements. We will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Statement, unless you tell us otherwise.
How we collect information
We may collect personal information about you when you deal with us over the telephone, send us correspondence (whether by letter, fax or e-mail), visit our web site or when you have contact with us in person. As well as collecting information directly from you, there may be occasions when we collect information about you from a third party, such as SEAIR travel agents or agent partners.
For example:
- from people making travel or freight bookings on your behalf;
- from third party telesales companies that collect your personal information and disclose it to us so that we may issue you with your ticket and make and fulfill your travel arrangements or market our products and services to you;
- from other service providers who collect information on our behalf;
- from market research companies contracted by us to obtain information so that we may improve and market our products and services; and
- from other organizations that issue an Air Waybill on our behalf for the carriage of your freight
How we use your personal information
We generally collect your personal information for the following purposes:
- to process your travel and freight arrangements and other transactions.
- to facilitate your participation in loyalty programs of SEAIR and other affiliated organizations; and
- to conduct marketing activities and market research
We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services, other carriers, travel and freight service providers, data processing companies (including operators of global distribution systems and payment clearing houses) for the purpose for which the information was collected or for related purposes, for example, to complete a transaction on your behalf or provide you with a service that you requested.
We may also disclose your personal information to various law enforcement agencies and the Philippine government for security, customs and immigration purposes.
Your information will also be shared between related companies in the SEAIR Group, such as the SEAIR’s General Service Agents or Ground Handling Agents where necessary to fulfill our purposes.
We engage third party contractors to perform services for us, which involves the contractor handling personal information we hold.
For example to:
- provide e-mail and mail handling services
- provide electronic funds transfer services, credit card account processing and related services;
- operate call centers;
- operate some corporate travel sales and fulfillment functions;
- conduct market research;
- provide ground handling services, such as check in agents, freight handling and special assistance; and
- assist with obtaining payment from creditors.
In these situations, we will prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorized or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.
Access to and correction of information we hold about you
We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information, unless it contracts our business policies.
We may recover from you our reasonable costs of supplying you with access to this information.
Your request to provide access to this information will be dealt with in a reasonable time.
If we refuse to provide you with access to the information, we reserve the right to do so, and will provide you with reasons for the refusal.
Keeping your personal information up-to-date
We will take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it.
If the personal information we hold about you is inaccurate, incomplete or out-of-date please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Resolving your concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please contact us. We will respond to your query or complaint as soon as possible.